Privacy notice
Last updated: 08 June 2024
Who we are
Highfield Chimney Solutions (HCS) is a registered business name and the trading name of Wayne Highfield.
This privacy notice explains:
the kinds of data we collect and process in order to provide our services
how that data is used
how that data is protected
how you can find out what rights you have in relation to your data
Your personal information is collected from you when you buy a product from us, and when you request information about our products or services. We keep information on your activity with us, including your visits to our website.
We use this personal information to deal with your requests, perform and manage your order and where you have opted into marketing communications, offer you other products and services. We respect the privacy and confidentiality of your information and will not disclose it to third parties without your consent unless required to by law.
We may use information collected from our websites to personalise your repeat visits to our websites.
What Information is collected?
When placing an order (including chimney sweeps)
In order to place an order, perform an install or deliver a service, we collect the following information:
Contact details
We will collect personal data that may include your:
Full name
Your email address
Your address
Your contact telephone number
Your credit or debit card details
We may collect bank card data that includes:
Name on the relevant credit or debit card
Card type, like a debit or credit card
Card expiry date
Credit or debit card number
Credit or debit card security code - this is not kept after the payment is processed
You consent to the collection, processing, storing and use of your personal data to enable us to fulfill your order or service. This may include providing your details to selected subcontractors who will act as data processors under our control.
We may process your personal information given our legitimate interest in advising you of additional products or services that we believe may be of interest or benefit to you. This may include (but not limited to) reminders of annual servicing for your range cooker or stove.
The above information must be provided in order to place your order and refusal to provide the required information or the withdrawal of consent will result in the failure to provide our installation or chimney sweep services.
You have the right to see the information that we have about you and to receive this information in a format suitable for data portability. This information can be provided either as a PDF (Portable Document Format).
You may also exercise your right to be forgotten at any time, providing your order has been completed and there are no outstanding balances on your account. This will delete all records of your personal data from our systems and will no longer be retrievable.
The processes of requesting your data or activating the deletion of your data can be performed by calling us on 01534 483921 and requesting your personal data.
For security reasons, personal data can only be sent to the email or postal address associated with your order.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have four weeks to respond to you.
Retention of payment details provided during the order process
When you provide card details to make a transaction, once the purchase has been authorised, your card details are no longer stored in full or accessible by us.
When browsing the website
When you browse our website, cookies are used to enhance your experience and the usability of the website, and may also be used to market products and services provided by HCS Stoves & Range Cookers whilst you browse the internet.
Cookies are small text files that are placed on your computer’s browser to store your preferences and browsing behavior. Cookies are anonymous and do not give us access to your personal information, name, exact location, email address or contact details. Cookies are not harmful to your browser.
Cookies are unique to your browser and can only be read by the servers that gave them to your browser.
We also use cookies for general monitoring. This helps us to identify user trends and improve the efficiency of our websites.
You can choose to view your stored cookies at any time. Most browsers will automatically accept cookies and you can change these settings through preferences in your browser. For more information please visit www.allaboutcookies.org
How we use cookies
We use both first party and third party cookies. That is, both we and third party companies set cookies through this Website.
We use “analytical” cookies which, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our website and which parts of the website are most popular. This helps us gather feedback so that we can improve the Website and better serve our users and clients.
On some of our web pages third parties may also set their own cookies (for example when you click social media sharing buttons or view embedded videos hosted on another website). We cannot access the data stored in any such cookies.
We use ‘session’ cookies which enable you to carry information across pages of the Website and avoid having to re-enter information. Session cookies enable us to compile statistics that help us to understand how the Website is being used and to improve its structure.
Cookie type
What is collected
Why is this information collected
Google Analytics
Information about how you use our site including pages viewed, length of visit, number of visits and which browser or device is used.
To help us improve your browsing experience.
Facebook pixel
Information about which pages you have viewed or actions you have taken on the website.
To enable targeted remarketing within Facebook based on your use of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Accuracy of information
You also have the right to get any inaccurate information we have about you corrected. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the below address. We will promptly correct any information found to be incorrect.
Marketing Communications
We will only send you communication for the purposes of marketing the products and services sold through HCS Stoves & Range Cookers if you have opted in to receive this information.
The personal information we hold for you for marketing purposes will never be shared with any third party.
Information may be collected if you opt-in to receive marketing during the booking process, when you complete a newsletter sign up form or if you contact us to request inclusion to receive marketing communications.
Our email provider for the purposes of marketing is MailChimp. Only information provided to us by you for the purposes of marketing are shared with MailChimp. This may consist of your email address and product preferences. Data is provided to MailChimp only and stored securely and will never be shared with another third party.
You can request removal from our marketing database at any time either by clicking the ‘unsubscribe’ or ‘update my preferences’ link in a marketing email that you have received from us or by emailing info@hcsjersey.com.
Our Contact Details
Postal Address
Unit 1, Cheraleen
The Showroom, Rue d’Olive
St Mary
Jersey
JE3 3BJ
Email
info@hcsjersey.com
Telephone
01534 483921
Information Commissioner Contact Details
You can also complain to the Jersey Office of the Information Commissioner (JOIC) if you are unhappy with how we have used your personal data.
Website
www.oicjersey.org
Postal Address
2nd Floor, 5 Castle Street, St. Helier, Jersey, JE2 3BT
Email
enquiries@dataci.org
Telephone
01534 716530